Data Deletion Instructions

APForce is committed to giving you control over your data. This page explains how you can request the deletion of your data from our systems.

Who This Applies To

• Customers (businesses with an APForce account) who want to delete their account and associated data.
• End Users (people who have messaged one of our business Customers on WhatsApp) who want their personal data removed from a Customer's APForce account.

How to Request Data Deletion

If you are an APForce Customer (business account holder)

Send an email to support@apforce.in from your registered account email address, with the subject line "Data Deletion Request," including your business/account name.

Once verified, we will delete your account data, including contacts, conversation history, templates, and configuration, within 30 days, except where we are required to retain certain records for legal, tax, or regulatory compliance purposes (in which case that data will be securely retained only for as long as legally required, then deleted).

If you are an End User (a customer of one of our business Customers)

Because APForce provides the messaging platform on behalf of businesses (our Customers) who communicate with you directly, we recommend you first contact the specific business you have been messaging on WhatsApp to request deletion of your data, since they control what data is collected and how it is used.

If you are unable to reach that business, or want to request deletion of data held at the platform level, you may contact us directly at support@apforce.in with:

• The WhatsApp number associated with your conversation
• The name of the business you were messaging

We will forward your request to the relevant Customer and/or process deletion of the associated data from our systems within 30 days, in accordance with applicable law, except where retention is legally required.

What Gets Deleted

Upon a verified deletion request, we permanently remove:

• Contact and profile information
• Message and conversation history
• CRM data associated with the account or contact (tags, notes, pipeline stage, custom fields)

What May Be Retained

We may retain limited data where required to:

• Comply with legal, tax, or regulatory obligations
• Resolve disputes or enforce our agreements
• Maintain records required under applicable financial services or anti-fraud regulations

Any retained data is kept securely and solely for the purpose described above, and is deleted once the retention requirement no longer applies.

Questions

If you have questions about this process, contact us at:

Email: support@apforce.in
Phone: +91 99012 51785
Address: Sector No 34, 1st Main, 2nd Cross, Navanagar, Bagalkot, Karnataka 587103, India